Our Return Policies

If you should find that you need to return or replace any of Iron Door Services’ products, you may do so. Our return policy is that you may return an item up to 14 days after the item is delivered to you. You will also need written approval from Iron Door Services for all returns. If an item is not defective, or the return is deemed unreasonable, we will apply a 15% restocking fee. The customer will also be responsible for all shipping costs. 

Some of our specific return guidelines include:

  • Upon signing for a delivered product, the customer is accepting it in its current condition. 
  • All items must be returned in their original condition.
  • All items must be returned in their original shipping packages.
  • Prior to returning an item, you must first obtain a Return Merchandise Authorization. To obtain an RMA, please fill out the form below, or call (732) 546-0355 to request one.
  • Please do not place labels or stickers on the original packaging. 
  • Please display the RMA number clearly on the packaging.
  • Always obtain a tracking number.’
  • Iron Door Services is not responsible for lost or damaged returns.
  • Please allow 3-4 weeks for your return to be fully processed.
  • Variations on finishing are not considered a defect on our custom doors.
  • Installed products are not eligible for return.
  • Delivery fees shall not be refunded.
  • A fee of 15% for restocking our products will apply to all returns.
  • In the event of an exchange, the customer shall be responsible for all shipping fees.
  • All refunds will be sent to the original form of payment.


The staff of Iron Door Services believes in the integrity and quality of all of our custom doors. We want you to be fully satisfied, and will gladly work with our customers on your returns if they are within our policies. For more information about our iron doors in Monmouth County, NJ, please call us today.

Monmouth county Front doors
Get in touch!

Learn more about our custom and standard iron doors, get a quote for a product, or setup an appointment!